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Frequently asked questions

About inquiries we get frequently, please see FAQ and find answers.

What is the default network key(password)?

The default netwok key is "12345678".

What should I do if I've forgotten the network key(password)?

For general usage inquiries (e.g. Compatible devices, how to use iOS/Android apps, and how to connect WiFi), FlashAir failure, and connection trouble, please contact local dealers or Toshiba Semiconductor & Storage Products Company directly.
https://business.toshiba-memory.com/en-jp/contact.html

How can I connect to FlashAir Wi-Fi?

For general usage inquiries (e.g. Compatible devices, how to use iOS/Android apps, how to connect to WiFi, etc), FlashAir failure, and connection trouble, please contact local dealers or Toshiba Semiconductor & Storage Products Company directly.
https://business.toshiba-memory.com/en-jp/contact.html

Unfortunately FlashAir Developers can't offer support with general usage inquiries, FlashAir failure, or connection trouble. Please contact your local dealer or Toshiba Memory Corporation directly for these matters.

For technical inquiries, please read the FAQ or contact us on the Developer forum.

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